This Privacy Policy explains how vcity345 collects, uses, stores, and protects the personal data of its Members. By registering and using the vcity345 Platform, you consent to the practices described herein.
vcity345 uses 256-bit SSL encryption and industry-standard security controls to protect personal data in transit and at rest. Access to Member data is restricted to authorised personnel only.
vcity345 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only with service providers necessary to operate the Platform.
You have the right to access, correct, and request deletion of your personal data held by vcity345. Submit data requests via our 24/7 live chat or by email at [email protected].
vcity345 uses cookies to maintain session integrity, remember preferences, and analyse Platform performance. You can manage cookie preferences through your browser settings at any time.
Identity data collected during KYC verification is used solely for regulatory compliance, fraud prevention, and withdrawal processing — never for marketing or profiling beyond the vcity345 Platform.
vcity345 sends promotional emails only with your consent. You may opt out at any time by updating your communication preferences in your account settings or by contacting support directly.
This Privacy Policy ("Policy") applies to all personal data collected and processed by vcity345 ("the Company", "we", "us", "our") through the website https://vcity345.club and any associated services, mobile interfaces, or sub-platforms operated under the vcity345 brand (collectively, "the Platform"). This Policy describes our practices concerning the collection, use, storage, disclosure, and deletion of personal data relating to registered Members and visitors to the Platform ("you", "your").
By accessing the vcity345 Platform or creating a Member account, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. This Policy should be read together with our Terms & Conditions, which govern your use of the Platform generally.
vcity345 is committed to protecting the privacy and security of your personal information. We process personal data in accordance with applicable data protection legislation and the principles of fairness, transparency, and purpose limitation.
vcity345 is the data controller responsible for the personal data collected through the Platform. As data controller, vcity345 determines the purposes and means by which your personal data is processed. For all data-related queries, including access requests and complaints, you may contact us at [email protected] or via the 24/7 live chat available after login.
vcity345 collects personal data through several means, including information you provide directly, data generated by your use of the Platform, and information received from third-party service providers. The categories of personal data we collect include:
3.1 Registration Data. When you create a vcity345 account, we collect your full name, date of birth, email address, phone number, and chosen username. This information is required to create and administer your account.
3.2 Identity Verification Data. To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, vcity345 may collect copies of government-issued identification documents (such as MyKad or passport) and proof of address. This data is collected and processed only for regulatory compliance purposes.
3.3 Financial Data. We collect information about payment methods used to deposit and withdraw funds on the Platform, including partial payment card numbers, e-wallet identifiers (such as Touch n Go eWallet or Boost account references), and bank account details where applicable. Full financial credentials are never stored by vcity345 and are handled entirely by our certified payment processing partners.
3.4 Transaction Data. We maintain records of all deposits, withdrawals, wagers, game outcomes, and bonus transactions associated with your vcity345 account. These records are retained for regulatory compliance and dispute resolution purposes.
3.5 Technical and Usage Data. vcity345 automatically collects certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifier, pages visited, session duration, and referring URLs. This data is used for Platform security, fraud detection, and performance analytics.
3.6 Communication Data. If you contact vcity345 support via live chat or email, we retain records of that correspondence for quality assurance, training, and dispute resolution purposes.
vcity345 processes your personal data only for specified, explicit, and legitimate purposes. These include:
vcity345 processes your personal data on the following legal bases:
vcity345 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients where necessary to operate the Platform:
All third-party service providers engaged by vcity345 are contractually required to process personal data only for the purposes specified by vcity345 and to maintain appropriate security measures.
The vcity345 Platform uses cookies and similar technologies to maintain session integrity, remember user preferences, and analyse Platform usage. The types of cookies we use are:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the vcity345 Platform.
vcity345 retains personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business purposes. Specifically:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.
vcity345 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting employee access to personal data, regular security audits and penetration testing, and two-factor authentication options for Member accounts. Despite our efforts, no system is completely impervious. If you become aware of any security vulnerability or suspect unauthorised access to your vcity345 account, please contact us immediately.
Subject to applicable law, you have the following rights with respect to your personal data held by vcity345:
To exercise any of the above rights, contact vcity345 via live chat (available 24/7 after login) or by email at [email protected]. We will respond to all verifiable requests within 30 days.
The vcity345 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a Minor has provided personal data to vcity345, we will take immediate steps to delete that data and close the associated account. If you believe a Minor has registered on vcity345, please contact us immediately.
vcity345 reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, we may notify you directly via email or a prominent notice on the Platform. Your continued use of vcity345 following the posting of changes constitutes acceptance of the revised Policy.
For any queries, concerns, or requests relating to this Privacy Policy or our data practices, please contact the vcity345 data team:
We aim to acknowledge all data privacy requests within two (2) business days and to resolve them within thirty (30) days of receipt.
Play with confidence. vcity345 keeps your personal data secure, never sells it, and puts you in control. Ready to get back to the games?
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